Shipping policy

After confirmation, the order enters processing status. After processing the order, you will be informed about the status of your order via email.

Taking delivery of the shipment

The delivery price is 490 RSD for payment by card

For payment by cash on delivery 490 RSD plus fee in the amount of 200 RSD.

Delivery time

After placing an order, your order enters a processing process that determines whether the requested product is available. After processing the order, you will receive a notification about the status of the order to your e-mail address. If one of the items from your order is not available, you will receive a notification via email. If the items from your order are available, you will receive a notification via email.

The order processing period is usually up to 4-5 working days. We will notify you by email when the courier picks up your parcel. Also, on the My Account page within the Puirtybox online store, you can check the status of your order at any time. All orders created on Fridays and weekends will be picked up by the courier service only the following week.  

The courier service (external company that delivers goods for us, D Express), brings shipments to the delivery address in the period from 08:00 to 16:00. Please ensure that during that period there is a person at the address who can collect the shipment. When picking up the shipment, you need to visually inspect the package to make sure there are no visible damages. If you notice that the transport box is significantly damaged and you suspect that the product may be damaged, refuse to accept the shipment and notify us immediately by calling 011 400 26 34 or by emailing office@puritybox.net. If the shipment is apparently undamaged, feel free to collect the shipment and sign the courier's address book. The courier tries to deliver each shipment twice. The usual practice is that if the courier does not find you at the address, he calls you on the phone number you left when creating the order and arranges a new delivery date. If he still does not find you at the address, the shipment will be returned to us. Upon receipt of the shipment, we will contact you in order to establish the reason for non-delivery and agree on resending. 

NOTE:

By confirming the order, by clicking the CONFIRM button, you agree to the terms of delivery.